Frequently Asked Questions
Where are you located?
1133 East West Hwy Studio 38, Silver Spring MD, 20910
I'm new to waxing. What should I know?
If you're new to the waxing experience it can all seem a little scary, but don't worry you're in great hands. I've also written an article for everything you need to know about "The Before, During, and After of Waxing". CLICK HERE
What is Sugaring?
Sugaring is an ancient and natural method of hair removal. The sugar paste is simply 3 ingredients; sugar, water, and lemon. The paste seeps down into the hair follicle and wraps around the hair to lift it out by its root. Sugar paste is gentle and more hygienic because the paste is only used once and discarded. Plus, the ingredients used in the paste help to prevent to growth of bacteria.
What should I know about chemical peels?
Chemical peels are a form of exfoliation and penetrate the skins layers to reveal new bright skin. Because of the nature of peels there are some precautions to take.
- Do not use a peel if you are using Retin-A, Accutane, or similar medications. If you are not sure what medications could have side effects please list your medications on your intake form.
- No direct sun exposure after a peel. If you must go out, hats and scarves are recommended. SPF 30 or higher should be worn daily, but UVA/UVB protection is a must for 2 weeks after each treatment.
- No waxing after a peel. The skin is now more susceptible to lifting and scarring, so treat with care.
- No exercising for 24 hours. Heavy perspiration can irritate the skin.
- No makeup. We are putting in a lot of hard work to make your skin glow. Don't undo it my putting makeup onto healing skin.
Why no privacy?
To allow guests the most of their reservation time, I do not step out during the changing process. Time is precious and I want to maintain the flow of the service. I respect your body (Its my career to care for it.) and I don't ever want my guests to feel uncomfortable. Our treatment room is fitted with privacy glass and locks to insure your privacy in the center.
What forms of payment do you accept?
At this time we except Visa, MasterCard, Discover, American Express, and cash. *We DO NOT accept checks.
Do you accept tips?
Yes I do. Credit cards are accepted, but cash is always greatly appreciated.
There was hair left after my waxing/sugaring. What should I do?
Hair grows in 3 stages and depending on when you start waxing some hair can be left behind, especially if some are too short. At Kimeera Spa we understand you want to be smooth and sexy, so we have a "Touch Up" policy in place. All guests can receive a Free Touch Up service up until 5 business days after their original reservation. *Please note I reserve the right to resend my "Touch Up" policy for any reason. Certain limitations apply.
I'm under 18, can I receive service?
All guests between the ages of 17 and 15 must have a parent or guardian accompany them to their first visit to give verbal consent to receive service. This consent will be documented in our system. Any guest under the age of 15 must have a parent or guardian with them at all times in the treatment room.
I want a refund.
Refunds will only be issued for legitimate medical concerns, such as burns and irritation. All guest with these concerns must come in to be examined by the technician to verify the condition and to receive post-care recommendations. If a refund is required it will be issued in the original form of payment or a store credit.
Do you service men?
Men are more than welcome at Kimeera Spa. We have a large list of services available, but at this time we unfortunately do not offer a Male Brazilian or Bikini.
I'm running late or need to cancel.
We have a 10 min late policy. At the end of the 9 min mark guests will be marked as a "No Show". All "No Shows" are susceptible to a late fee of 50% of their reservation price. If you're going to be running late please call prior to your reservation time. There are no same day cancellations. Client have 24 hours from the last reminder email to reschedule. If the client still needs to cancel or reschedule the will be charged a 50% fee of all the booked services.